Support

    Need help with Forge? We're here for you.

    Contact Us

    Email: support@forgetrainer.ai

    We typically respond within 24-48 hours.

    Frequently Asked Questions

    How do I cancel my subscription?

    You can cancel your Forge subscription at any time through your device settings:

    iPhone/iPad:

    1. Open Settings
    2. Tap your name at the top
    3. Tap Subscriptions
    4. Select Forge
    5. Tap Cancel Subscription

    Android:

    1. Open the Google Play Store
    2. Tap your profile icon
    3. Tap Payments & subscriptions > Subscriptions
    4. Select Forge
    5. Tap Cancel subscription

    Your access continues until the end of your current billing period.

    How do I delete my account?

    You can delete your account and all associated data through the app or by email. See our Account Deletion page for full instructions.

    How do I restore my subscription on a new device?

    1. Download Forge on your new device
    2. Sign in with the same account you used to purchase
    3. Your subscription will automatically restore

    If it doesn't restore automatically, go to Settings in the app and tap Restore Purchases.

    The app isn't working properly. What should I do?

    Try these steps:

    1. Force close and reopen the app
    2. Check for updates in the App Store or Google Play
    3. Restart your device
    4. Check your internet connection

    If the issue persists, email us at support@forgetrainer.ai with:

    • Your device model
    • Your operating system version
    • A description of the issue
    • Screenshots if possible

    How do I change my email or password?

    1. Open the Forge app
    2. Go to Settings
    3. Tap Account
    4. Update your email or password

    Do you offer refunds?

    Refunds are handled by Apple or Google, depending on where you purchased your subscription:

    Is my data secure?

    Yes. We use industry-standard encryption and security practices to protect your data. We never sell your personal information. See our Privacy Policy for details.

    Other Resources

    Still need help?

    Email us at support@forgetrainer.ai and we'll get back to you as soon as possible.